Privacy Policy


This Privacy Policy applies to all the products, services, and websites offered by New England Solar Concepts, LLC. New England Solar Concepts, LLC (“NESC”, “Solar Concepts”, “us,” “we,” or “our”) is committed to protecting the privacy of users (“user”, “you” or “your”) to web sites operated by it (collectively, the “Site”). This Privacy Policy summarizes the types of information Solar Concepts collects through the Site, how we will use, disclose, and protect this information once it is collected, and your choices with respect to our uses and disclosures of your information. It also explains how we use cookies and other technologies. By using the Solar Concepts Site, you agree to the terms of this Privacy Policy as they may be amended from time to time. The United States has data protection laws that may not be consistent with those of other countries. By accessing, browsing and/or using the Site, including all content, software, functions, services, materials and information made available on or accessed through the Site, you acknowledge that you have read, understood and agreed to be bound by this Privacy Policy. Any information provided by and through the Site will be treated in accordance with this Privacy Policy.

This Privacy Policy is incorporated into, and part of, our Terms of Use, which govern your use of the Solar Concepts Site as a whole.

Information Collected on the Solar Concepts Site

We collect two general types of information from users of the Solar Concepts Site: (i) personal information that identifies or can be used to identify or contact an individual; and (ii) non-personal information concerning the use of the Solar Concepts Site.

Personal information

While using the Solar Concepts Site, we collect certain personally identifiable information in a variety of ways that can be used to contact or identify you. Personally identifiable information is information that is not otherwise publicly available and may include, but is not limited to, information such as names, e-mail addresses, phone numbers, mailing addresses, payment information, and demographic information (“Personal Information”).

For example, if you communicate with us by e-mail or otherwise complete online forms through the Solar Concepts Site and/or through Solar Concepts-managed social media accounts (such as Facebook, Twitter, or YouTube), information provided in such communication may be collected as Personal Information. You may choose not to provide us with any Personal Information. In such an event, you can still access and use much of the Solar Concepts Site. You, however, will not be able to access or use those areas of the Solar Concepts Site or participate in online activities that require your Personal Information.

Non-Personal Information

Solar Concepts collects information sent to us automatically by your web browser. This information typically includes the IP address of your Internet service provider, the name of your operating system (such as Macintosh® or Windows®) and the name and version of your browser (such as Internet Explorer® or Safari®). The information we receive depends on the settings on your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings. We use this information to help us improve our Site and make it more compatible with the technology used by our Site users.

Cookies and Similar Technologies

A “cookie” is a small data file of information stored on the hard drive of your computer or device at the request of a web site. Cookies and similar technologies can be used to customize and enhance your user experience on the Solar Concepts Site by saving your preferences, personalizing your online experience, holding items in your shopping cart, or to collect general usage and aggregated statistical information about your visits.

In addition, we and our third party partners acting on our behalf may deploy cookies and other tracking technologies on the Solar Concepts Site to collect additional information about your visits. As an example, we use the Google Analytics web analytics tool to help us analyze how visitors engage with the Solar Concepts Site. Please visit Google’s privacy policies regarding Google Analytics.

By using the Solar Concepts Site, you agree to our use of these tracking technologies. If you have any questions about them, please contact us using the information provided below.

Although you are not required to accept cookies when you visit the Solar Concepts Site, you may be unable to use all of the functionality of the Site if you reject certain cookies. In addition, your browser may allow you to adjust settings to accept or reject cookies, or to alert you when a cookie is placed on your computer.

Use and Sharing of Your Information

NESC may share your Personal Information with our parent company and affiliated corporate entities for a variety of purposes, including business, operational and marketing purposes. When we do so, our parent company and affiliated corporate entities will use your information in a manner consistent with the purposes for which it was originally collected (or to which you later consented). We may also receive information about you from our parent company and affiliated corporate entities.

Except as otherwise provided in this Privacy Policy, NESC will keep your Personal Information private and will not share it with third parties without your consent, unless such disclosure is necessary to: (i) comply with the law, legal process or enforceable government request; (ii) provide you the products, services and/or information that you may have requested; (iii) protect our rights or property; (iv) enforce our rights; (v) protect the interests of users of the Solar Concepts Site, other than you, or any other person; (vi) operate or conduct maintenance and repair of our equipment; (vii) detect, prevent and/or otherwise address fraud, security or technical issues; and/or (viii) otherwise comply with applicable laws.

In general, we will use Personal Information only for the purpose for which such information was provided to us. We may also use Personal Information to: (i) verify the information you provided to us; (ii) provide you with the information that you have requested; (iii) respond to your inquiries; (iv) contact you when necessary; and (v) send you information about us, including information related to our products, services, or marketing and promotional activities.

Notwithstanding the foregoing, we may transfer, sell or assign information concerning the Site and your use of the Site, including without limitation, Personal Information, to third parties, as a result of the sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of Solar Concepts.

  • Except as specifically stated, we may use information collected from the Solar Concepts Site to improve the content of our Site, to customize the Site to your preferences, to communicate information to you (if you have requested it) for our marketing and research purposes, and for any other purposes specified in a Site.
  • NESC may also share your Personal Information with third parties we hire to perform support services for us. These third parties are required to use the Personal Information we share with them only to perform services on our behalf and to treat your Personal Information in strict confidence and in compliance with all applicable data protection and privacy laws.
  • In some cases, NESC may share your Personal Information with third parties who collaborate with us to provide products and services to our customers, such as distributors. If so, we will require our business partners to use that information in a manner consistent with the purposes for which it was originally collected (or to which you subsequently consented) and only as permitted under this Privacy Policy, and all applicable data protection and privacy laws.

Limitations on the Collection, Use and Disclosure of Personal Information

To the extent required by applicable law, whenever NESC collects Personal Information on the Solar Concepts Site, we will:

  • Provide timely and appropriate notice to you about our data practices;
  • Collect, use, disclose and transfer your Personal Information only with your consent, which may be express or implied, depending on the sensitivity of the Personal Information, legal requirements, and other factors;
  • Collect your Personal Information only for specific, limited purposes. The information we collect will be relevant, adequate and not excessive for the purposes for which it is collected;
  • Process your Personal Information in a manner consistent with the purposes for which it was originally collected or to which you have subsequently consented;
  • Take commercially reasonable steps to ensure that your Personal Information is reliable for its intended use, accurate, complete, and, where necessary, kept up-to-date;
  • Not use your Personal Information for direct marketing purposes without giving you an opportunity to “opt-out”; and
  • Take appropriate measures, by contract or otherwise, to provide adequate protection for Personal Information that is disclosed to a third party or transferred to another country, including transfers within NESC.


You have the right to tell us not to send certain communications to you. If you do not want to receive marketing and promotional communications from us, let us know using the information provided in the “Contact Us” section, below. Please note that it may take us a few days to process your opt-out request and that, even if you opt out of receiving marketing and promotional communications from Solar Concepts, we may still contact you in connection with your relationship, activities, transactions and communications with Solar Concepts.


Solar Concepts maintains reasonable safeguards to protect the confidentiality, integrity and security of your Personal Information. Although we use security measures to help protect your Personal Information against unauthorized disclosure, alteration or misuse, as is the case with all computer networks linked to the Internet, we cannot guarantee the security of information provided over the Internet and will not be responsible for breaches of security beyond our reasonable control.

If you contact Solar Concepts by e-mail or through a “Contact Us” link or similar feature on the Solar Concepts Site, you should be aware that your transmission might not be secure. A third party could view information you send by these methods in transit.

In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, we may notify you by e-mail. You consent to our use of e-mail as a means of such notification. If you prefer us to use U.S. Mail to notify you in this situation, please contact us.

Links to Third Party Web Sites

The Solar Concepts Site may contain links to web sites that lead to other web sites, which are not owned, operated by or affiliated with, Solar Concepts. Solar Concepts provides links to third party web sites as a service and do not imply any endorsement of the activities or content of these web sites, nor any association with their operators. This Privacy Policy only applies to Solar Concepts, it does not apply to the practices of third parties or companies that Solar Concepts does not own or control, or to people that Solar Concepts does not employ or manage. Solar Concepts is not responsible for the privacy practices or the content of web sites operated by third parties, and the privacy policies (not the Solar Concepts Privacy Policy) associated with those web sites will govern the collection and use of your information. We encourage you to review the privacy policy posted on any third party web sites you visit after leaving the Solar Concepts Site to learn about how your Personal Information is treated by others.

Access to Personal Information

You may review, correct and update Personal Information you provide to us at the Solar Concepts Site, please contact us.

Or by writing to us at:

New England Solar Concepts, LLC
Attention: NESC
6 Warner Road
Warner, New Hampshire 03278


The Solar Concepts Site is not intended for children under 13 years of age. Solar Concepts will not knowingly solicit or collect Personal Information from or about children on its Site except as permitted under applicable law.

International Transfer

Solar Concepts has business operations in a number of countries worldwide. Consequently, we may from time to time transfer or maintain your information to servers and/or databases located in another country. If you are visiting the Solar Concepts Site from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States, the data protection and other laws of which may not be as comprehensive as those in your country. By providing Personal Information on the Solar Concepts Site, you consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories.

Questions about this Policy

If you have any questions about this Privacy Policy or our use of your Personal Information, please contact us.

Or by writing to us at:

New England Solar Concepts, LLC
Attention: NESC
6 Warner Road
Warner, New Hampshire 03278

Acceptance of Privacy Policy

By using the Solar Concepts Site, you indicate your consent to our Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site. Your continued use of the Solar Concepts Site following posting of modifications or changes to the Privacy Policy terms will mean you accept those changes.

California Residents

Users who reside in California and have provided their Personal Information to Solar Concepts may request information about our disclosures of certain categories of Personal Information to third parties for their direct marketing purposes.

Such requests must be submitted in writing by contacting us at:

New England Solar Concepts, LLC
Attention: NESC
6 Warner Road
Warner, New Hampshire 03278

Within thirty days of receiving such a request, we will provide a list of the categories of Personal Information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.

Changes to this Privacy Policy

Changes to this Privacy Policy will be posted on this Site. Solar Concepts reserves the right to update or modify this Privacy Policy at any time and without prior notice. Any modifications will apply only to the Personal Information we collect after the posting.

This Policy was last updated in January 2018.